Our Values & Care Philosophy
At Courtlands we believe that the client and their needs comes first and to this end we are committed to offer the very best of care and services.
We aim at all times to support our elderly clients, though frail in body or mind, to maintain their dignity and choice.
We respect and strive to promote interest and opportunity, independence and mobility, and joy and peace of mind in the companionship of our home.
Our core values of teamwork, respect, continuous improvement are integral to our recruitment and training and embedded through our mentoring programme. As a team we believe in shared values and making a difference which we exhibit through appropriate employee recognition and information sharing.
"I just wanted to say thank you - and I mean heartfelt thanks - for all the care, attention and compassion you gave to my Mum during her stay with you. After a 300 mile drive I was always warmly welcomed. She was a very gentle lady and very precious to me, but I always left secure in the knowledge that she was in safe and caring hands. Thanks for looking after her so well"